Every roof has a story. Behind every cracked tile, every rusty gutter and every midnight leak, there’s a homeowner who just wants their family safe and dry.
Here are real stories from Illawarra homeowners who called Mundell Roofing when they needed help most.
Sarah & Mark — Wollongong
“We woke up to water pouring through our bedroom ceiling.”
It was a Tuesday night in March when Sarah and Mark Thompson heard the dripping. By the time Mark grabbed a torch and checked the ceiling, water was already pooling on the carpet of their West Wollongong bedroom.
“We panicked,” Sarah recalls. “It was 11pm, raining sideways, and we had no idea who to call.”
A quick search for emergency roofing in Wollongong led them to Mundell Roofing. Mark called the number expecting a voicemail. Instead, he got a real person.
“They were at our door by 7am the next morning. The roofer went straight up, found three cracked terracotta tiles and a section of ridge capping that had completely lifted. He tarped the area immediately and came back two days later to do the full roof repair.”
The damage? A section of ceiling plasterboard and two days of stress. Without a quick response, Sarah says it would have been far worse.
“If we’d left it another week, the timber framing would have started rotting. Mundell Roofing saved us thousands. We tell everyone about them now.”
Service used: Emergency Roofing | Roof Repairs
David — Dapto
“My tile roof was 40 years old. It was time.”
David Chen bought his Dapto home in 1998. The concrete tile roof was already 15 years old then. By 2023, it was showing every one of its four decades.
“Tiles were cracking every storm. The ridge capping was falling apart. I was spending a few hundred dollars every year on patch repairs. My neighbour got a Colorbond roof and it looked incredible — that’s when I decided to do the same.”
David called three roofing companies. Mundell Roofing was the only one that came out the same week, inspected the roof properly and provided a detailed, itemised quote — not just a ballpark number.
“They explained the whole tile-to-Colorbond conversion process. Old tiles removed, new battens, insulation blanket, then the Colorbond sheets. They even helped me pick the colour — I went with Basalt.”
The job took four days. David says his only regret is not doing it sooner.
“My energy bills dropped because the house stays cooler in summer. The street appeal is completely different. And I’ll never have to replace another cracked tile again.”
Service used: Metal/Colorbond Roofing
Karen — Shellharbour
“The gutters were so rusted they were hanging off the fascia.”
Karen O’Brien had been ignoring her gutters for years. Living alone in her Shellharbour townhouse, she figured gutters were a “set and forget” part of the house. Until the day a section fell off during a storm and nearly hit her car.
“That was my wake-up call. When the Mundell Roofing team came out, they showed me how the rust had eaten right through the old steel. Water had been running behind the gutters and rotting the fascia boards for years.”
Mundell Roofing replaced all the gutters and downpipes with new Colorbond quad guttering in Surfmist, replaced two sections of damaged fascia and installed gutter guards to keep leaves out.
“It was done in a single day. They even cleaned up every screw and offcut. You wouldn’t have known they’d been there — except the house looked ten years younger.”
Service used: Gutters & Downpipes
James & Priya — Figtree
“Our hallway was like a cave. Now it’s the brightest room in the house.”
When James and Priya Mehta renovated their Figtree home, the one problem they couldn’t solve was the long, dark hallway that connected the bedrooms to the living area. There were no windows. No natural light. Just a row of downlights burning electricity all day.
“Our builder mentioned skylights but said we’d need a roofing specialist to do it properly. That’s how we found Mundell Roofing.”
Mundell Roofing installed two Velux skylights — one in the hallway and one in the bathroom — cutting into the Colorbond roof, fitting custom flashings and lining the internal shafts with white plasterboard.
“The difference is unbelievable,” Priya says. “We don’t turn the hallway lights on until after sunset now. The bathroom feels like a completely different room. And there hasn’t been a single drop of water — even in heavy rain.”
Service used: Skylight Installation
Tony — Kiama
“A tree branch went straight through our roof during the storm.”
Tony Parrella remembers the exact moment. It was a Saturday afternoon in June, the wind was howling off the coast, and he heard what sounded like an explosion upstairs.
“A massive branch from the neighbour’s eucalyptus came straight through the roof above our spare bedroom in Kiama. There was a hole you could see the sky through.”
Tony called Mundell Roofing’s emergency line immediately. Within three hours, a team arrived with tarps and timber.
“They made the roof safe that afternoon. Tarped it, secured the broken sheets, and stopped the rain from doing any more damage. The full repair happened the following week — new Colorbond sheets, new insulation, new flashing. Good as new.”
Mundell Roofing also provided Tony with a full photographic damage report and scope of works for his insurance claim, which was approved without issue.
“They handled everything. I didn’t have to chase anyone. The insurance company accepted their quote straight away.”
Service used: Emergency Roofing | Metal/Colorbond Roofing
Lisa & Ben — Albion Park
“We wanted a modern look without rebuilding the whole house.”
Lisa and Ben Crawford’s Albion Park home was structurally solid but visually dated. The 1980s brick exterior wasn’t doing them any favours — especially when they started thinking about selling.
“We looked into rendering, painting, even recladding in timber. But timber needs constant maintenance near the coast. When Mundell Roofing suggested Colorbond wall cladding, we loved the idea.”
Mundell Roofing installed metal cladding over the existing brickwork on the front facade and garage, using Monument Colorbond in a standing seam profile. Combined with their new Colorbond roof (also done by Mundell), the transformation was dramatic.
“People drive past and think it’s a brand-new build. Our real estate agent said the renovation added at least $80,000 to the property’s value. Best investment we’ve ever made.”
Service used: Cladding | Metal/Colorbond Roofing
Margaret — Thirroul
“I just needed someone honest.”
Margaret Sullivan is 74. She’s lived in her Thirroul weatherboard cottage for over 30 years. When her tile roof started leaking above the kitchen, she called a company she found in a letterbox flyer.
“They told me I needed a whole new roof. $35,000. I nearly fell over.”
Not satisfied, Margaret asked her neighbour for a recommendation. They suggested Mundell Roofing.
“The young man who came out was lovely. He went up on the roof, came down and told me honestly — I didn’t need a new roof. I needed ridge capping repointing, a few cracked tiles replaced and a valley iron fixed. He quoted me a fraction of what the other company wanted.”
The work was completed in a day and a half. Margaret’s roof hasn’t leaked since.
“They were respectful, they were tidy, and they were honest. That matters more than anything to someone like me. I’ve sent three of my friends to Mundell Roofing since then.”
Service used: Tile Roofing | Roof Repairs
Your Roof Has a Story Too
Whether it’s a midnight leak, a 40-year-old tile roof or a home that needs a facelift — Mundell Roofing has helped hundreds of Illawarra families solve their roofing problems with honest advice, quality workmanship and fair pricing.
Your story starts with a free quote.
Ready to Write Your Own Happy Ending?
Call the Illawarra’s most trusted roofing team today.
📞 Call 0412 249 437
📧 Request Your Free Quote →Servicing Wollongong, Shellharbour, Kiama, Dapto, Figtree, Thirroul, Albion Park, Corrimal, Bulli, Helensburgh and all Illawarra suburbs.